MojeGroup delivers to the order address specified by the customer.
The standard delivery time within Germany, Austria, Netherlands, France and Belgium is 1-5 working days (Monday-Friday) from receipt of your order. You will receive an automatic order confirmation upon receipt of your order.
As soon as the goods are dispatched, you will receive an automatic dispatch confirmation by e-mail. Invoice, return slip (Germany and Austria) and return label (Germany and Austria) are attached to the shipping confirmation for printing. Return shipping from Germany and Austria is free of charge.
- Free shipping from an order value of 89€
Below that, the shipping costs are as follows:
- Germany: €3.95
- Austria: €6.90
- France, Netherlands and Belgium : €7.90
Start a Return
Since returns are currently taking a little longer than usual, we are very grateful for your understanding.
You can return your goods to us within 40 days without any complications. For sending your return, please use the return label included in the package. If you cannot find a sticker, please contact our customer service:
Telephone: +49 (0)7123 9581733
- Fill out the return slip and state the reason for the return.
- Place it in suitable packaging (e.g. in the box/mailing bag) together with the items to be returned.
- Attach the return label to the package. Please make sure that the old label is completely covered or removed.
- Drop off your parcel at a DHL parcel shop of your choice.
- You will receive a receipt with a tracking number. This allows you to track your return.