Refund Policy

Right of Withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the last partial shipment or the last piece. To exercise your right of withdrawal, you must inform us (MojeGroup – Händelweg 6, 72581 Dettingen an der Erms, , +49 (0) 7123 / 958 17 33) by means of a clear statement (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the cancellation form enclosed with your delivery, but this is not mandatory. To meet the cancellation deadline, it is sufficient for you to send the communication regarding your exercise of the right of cancellation before the cancellation period has expired.

Händelweg 6
72581 Dettingen an der Erms

The goods should be sent to the same adress:

The revocation must be sent by e-mail to:



If you withdraw from this contract, we will refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we received notification of your withdrawal from this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.You must return or hand over the goods to us without undue delay and in any case no later than 40 days from the date on which you inform us of the revocation of this contract. The deadline is met if you return the goods before the period of fourteen days has expired. We bear the costs of returning the goods. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

End of revocation notice